Product design lead with 25+ years transforming complex challenges into intuitive and accessible digital experiences for global enterprise, healthcare, government, startups and scale-ups.
Custom Sound Pro — Healthcare software transformation
User agency driving AI adoption
Custom Sound Pro — Global usability strategy
Accessibility and Inclusivity Toolkit
Elevating design system accessibility
Healthcare data analytics dashboard reducing time to insights
I specialise in guiding multidisciplinary teams from ambiguous challenges to innovative outcomes, working closely with engineers, product managers, stakeholders, and C-suite executives. My approach adapts to each project's unique needs—balancing user insights, business constraints, and technical realities to deliver measurable results.
As a passionate advocate for inclusive design, I've led accessibility initiatives that have received industry award nominations. My experience spans from early mobile apps and websites to cutting-edge healthcare analytics SaaS platforms, always with a focus on creating meaningful digital experiences that improve people's lives.
I bring deep expertise in end-to-end design, from global research ops through to creating final assets for engineers. I'm into design systems, mentoring emerging talent, and building UX practices that scale. Whether conducting usability research with patients and their care team or designing government toolkits that achieve 96th percentile usability scores, I remain focused on outcomes that drive organisational success and improved outcomes for users.
More details about my experience are available on my LinkedIn profile.
Director of Accessibility NSW, Department of Customer Service
"Suzanne is one of the best product design leads that I've ever had the pleasure of working with. Her extensive experience in user research and user-centered and accessible design is coupled with an incredible talent for delivering products that are on-time, on-brand, and within project constraints.
During her 18-month+ time with us at Accessibility NSW, Suzanne played a pivotal role in building our Accessibility and Inclusivity Toolkit and Learning Modules. Her work was not only fit for purpose, based on extensive user feedback and evidence, but it also achieved an outstanding level of uptake within the NSW government. Suzanne's ability to navigate and manage the ongoing, and sometimes conflicting, organizational needs is much appreciated. She consistently finds productive ways forward, delivering high-quality solutions on time while ensuring they meet the right requirements.
Suzanne's dedication and passion for her craft is inspiring. She leaves no stone unturned, and no task is too small. Her invaluable contribution as an excellent team player cannot be overstated. One of Suzanne's most significant assets is her willingness to share her knowledge and experience, which has played a pivotal role in growing the capabilities of our team. I have learned a great deal from Suzanne, ranging from user research and design fundamentals to accessibility requirements and best practices and getting the best out of our team.
I highly recommend Suzanne for any UX/UI/product design work. Her ability to collaborate seamlessly with teams, her vast experience, and her remarkable skill in managing complex requirements within intricate operating environments while delivering beautiful products is truly beautiful."
Senior User Experience Designer at Cochlear
"Suzanne is an exceptionally talented designer who stewards collaboration across multidisciplinary teams to deliver life-changing experiences.
I’m grateful to have worked with Suzanne for four years at Cochlear. During this time, I observed her lead user-centred design activities on complex medical devices that help hearing professionals care for Cochlear implant recipients so that they can live fulfilling lives. It’s rare to find a designer who has mastered each stage of the design process!
Suzanne consistently demonstrated design leadership, educating non-designers at Cochlear on the value of human-centred design. She also nurtured our designers across Australia, India, and Sweden. As designers, we always talk about empathy for our users. Suzanne extends this to her colleagues, and I’ve always appreciated her kindness and mentorship."
Director User Experience at Prospection
"It has been my absolute pleasure to work with Suzanne at Prospection. She’s helped elevate our UX practice, applying her professionalism, rigour, and experience to wickedly tricky problems and creating simple visualisations to illustrate potential paths forward.
Suzanne will bring instant value to organisations looking to level up their UX research and design practice, at the same time delivering awesome, executable user experience designs."
Content Designer at NSW Department of Customer Service
"On a personal level, Suzanne is a complete joy to work with. Her positive attitude, approachable nature, and genuine care for others makes her not only an exceptional team member, but just a wonderful person to be around. She consistently goes above and beyond to support her team and create a collaborative, uplifting work environment.
She is a true professional who consistently delivers outstanding results and makes a significant impact in the field of digital accessibility."
a/Director of Accessibility NSW, Department of Customer Service
"She has extensive experience managing complex programs of work, balancing conflicting priorities, working within budget and resource limitations to achieve deadlines, as well as leading and mentoring junior team members and providing strategic advice to executive decisionmakers.
Suzanne has impressed me with her ability to balance attention to detail with commitment to delivering timely, high-quality outcomes. She is an excellent researcher and designer who is dedicated to ensuring her work improves the experience for NSW Government’s customers and staff."
UX Manager at Cochlear
"A true champion of the user, she has a deep understanding of user behaviour and preferences. She is a talented and dedicated designer who truly cares about creating the best possible user experience. I would recommend her for any organisation seeking a senior UX designer with a user-centred approach and excellent interface design skills."
Director of Engineering at Nagra
"I would gladly hire her again in a heartbeat. Her experience and knowledge of the TV interface design problem space is second to none and has been responsible for training a number of other designers throughout our organisation and for our clients in the Asia Pacific region."
Manager at OpenTV
"Suzanne is a highly valued and respected member of the team. She will deliver on time, with great design and unnerving quality. Like her dependability, Suzanne’s quality is legendary. Not only do you know you'll get what you want, when you want it, but it will be right."
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