A photo of Suzanne with a journey map in the background

About

A T-shaped, user experience professional with strong skills across all parts of the process, a sustained focus creating great user experiences and great outcomes for business and stakeholders within Australia and internationally. A communicator who enjoys collaborating with software engineers, product people, users and other designers to create great applications, processes and services. Responsible for creating hiring, training and mentoring strategies and responsible supervision of designers in the Asia Pacific region.

If you think you might have a project I'd be interested in... Get in touch

KEY SKILLS

  • End-to-end user experience process.
  • User research, analysis and reporting.
  • Design sprint planning and facilitation with cross-disciplinary teams.
  • Empathy for users and the ability to turn their input into valuable insights.
  • Organisational capability building with UX and non-UX staff, wherever there is a need: 1-1 training sessions, Lunch and Learns or presenting at department meetings.
  • A passion for identifying user problems, framing them with clarity and using various design activities to generate the best product and service solutions.
  • Creating user-validated user interfaces and design systems that protect the brand and scale to increase efficiencies for in-house design teams.
  • Extensive experience working and collaborating with developers in agile environments.
  • A strong drive to make everything amazing, yet simple.